I had an urgent phone call this morning at 6:30 from my staff. Hang on to your hats for this one...they couldn't find the baking soda! Oh the terror they must have been in! The baking soda is missing hurry call Lori! Now I am left wondering, should I hold a mandatory meeting for the staff telling them it is not required to call me at 6:30 in the morning to report missing baking soda? But wait for it, wait for it. I got another phone call at 10:30 a.m. that was equally as panicked. No one made the cake for dessert, what oh what were they to do??? I calmly suggested throwing some frozen cookies in the oven, whew, glad I was there to save the day.
If this is gonna be what management is like in this industry, I'm pretty sure I have this handled.
So far, the urgent matters are well, just not urgent. It's all about cleanliness and being able to prepare an alternative to the menu when needed. For instance that baking soda fiasco was for biscuits. So now I want you to think about what other bread item could easily replace biscuits? If you guessed toast, you're hired.
All of this probably goes back to the first meeting I held, last Thursday, as manager. I was so peppy, ready to pump everyone up and get them prepared to be the very best team and the very best facility in our company's roster. Two people quit and another told me, and I quote, "suck a fat one". This is a much different type of employee than those found in the insurance industry. These employees are not exactly what one would refer to as polished. If an insurance industry employee told you to suck a fat one, that would be their last day. In this industry you just sort of accept it as part of the character type, tell them to go find you a fat one and move on.
I can already tell this is gonna be an experience. But here is what they don't know, they can't shock me. At the heart of my being I am nothing more than a redneck with a slew of comebacks. So I say bring it on! Just not at 6:30 a.m. over baking soda...
Malicious Extrapolation
9 years ago
and there is probably a bit of payback on the 6:30 call! No one could be that stupid.
ReplyDeleteOh wait, let me recall my business ownership days of people breaking into my office the day I left for vaction and stealing checks to write themselves. Grown female employess coming to blows in the waiting area. Sorry, people really are that stupid.
Little do they know what they are dealing with. Knew that trailer park background would come in handy at some point in your life. And I mean that in a good way! Too bad to manage folks like that you have to go down to their level.